The Successful Supervisor – DVD featuring Peter Firth (Harry Pearce from ‘Spooks’) Running a team efficiently means getting the priorities right. There are some key techniques for supervising staff effectively. Heres the video to help you improve the skills of your office supervisors. It will also help you to make them more effective by explaining their role to their subordinates and their superiors. Learners watch an untrained and disorganised new supervisor learning to overcome resentment, win respect and motivate a strong team that works successfully together. The programme explains: How to obtain policy decisions and guidelines from senior management How to achieve the task by building the team and developing individuals How to plan, organise, monitor and evaluate the departments work How to maintain discipline This video clearly illustrates that to be successful, supervisors must plan, organise, monitor and evaluate. They are responsible for making sure that the tasks set are achieved, for building their team, and developing the people within it. Who could benefit? Supervisors Those about to be appointed to a supervisory position Managers who have supervisors reporting to them Key learning areas A supervisor is responsible for balancing the task, the team, and the individuals within it About the task: Plan, organise, monitor and evaluate for successful task management Manage your manager About the team: Be a loyal part of the team Delegate when you can Briefings and …
1-Give an example of when you have exceeded a customer’s expectations
2-Describe a situation where you have been required to lead a team to achieve a task: (What was the task, how did you approach it? How did you motivate your team? What was the outcome?)
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Ściągnij całość: tiny.pl Business owners and managers are under increasing pressure to perform. Never has there been a better time to practice good people motivation and management techniques. Lack of employment security and flexible working contracts have reduced the level of loyalty, so more emphasis needs to be placed on building positive relationships with people. Traditional carrot-and-stick management techniques no longer work. This guide is designed to show how to nurture and develop staff to deliver high performance. The book explores how to designate, analyse and apportion costs to provide an understanding of resources; how to design an effective budget for a department or organization; the techniques for effective budgeting; and the importance of budgetary control and its relationship to the performance of an organization.